Hey, what’s up, guys? I hope you’re having a great day. In this video, I’m going to dive deep into the Contacts feature of LeadStack, a powerful tool that can transform your business’s customer relationship management. Contacts are at the heart of it all, and understanding how to use them effectively is key to unleashing LeadStack’s full potential. So, let’s jump right in, and I’ll show you the ropes.
Getting Started with Contacts
When you first click on the Contacts tab, you’ll see a list of contacts, assuming you’ve already imported them. Importing contacts is a topic for another video, but for now, let’s assume you’ve got your contacts ready to go.
At the top, you’ll notice several tabs, including Smart List, Bulk Actions, Restore, Task, Company, and Manage Smart List. Let’s start with Smart List, as it’s a fundamental feature for creating powerful filters for your campaigns.
Smart List: Organizing Your Leads
Smart Lists allow you to create customized filters for your contacts. For instance, if you’re managing an account like “Cloud Piano,” you might want to filter for specific types of users, like Pro Plus subscribers. This is where Smart Lists shine.
You can create and manage Smart Lists based on various criteria, such as user type, phone numbers, and more. This helps you segment your contacts for targeted outreach and marketing campaigns.
Contact Details: Digging Deeper
Now, let’s click on a contact’s name to explore the contact’s details. You’ll find a three-panel dashboard that provides comprehensive insights into your contact’s history and engagement.
In the middle panel, you’ll see the conversation history, including emails, text messages, and call logs. This information is crucial for maintaining context and ensuring effective communication with your leads.
On the right, you can assign the contact to a team member, track their activity on your website, add tasks, notes, and appointments. This keeps your team organized and ensures no lead falls through the cracks.
Contact Information: Understanding Your Leads
The left panel displays contact information, including first name, last name, email, phone number, and more. You can also access general info like address, website, and tags. Tags are especially helpful for categorizing leads based on specific criteria, making it easier to tailor your communication to their needs.
Campaigns and Opportunities: Tracking Progress
You can also track the campaigns and workflows that your contacts have been through. This helps you avoid sending redundant content to leads who’ve already been down a particular path. Additionally, Lead Stack provides insights into where each contact stands in your opportunities pipeline, enabling you to prioritize leads effectively.
Do Not Disturb (DND): Respecting Preferences
Respecting your leads’ preferences is crucial. Lead Stack allows you to monitor if a contact has opted out of certain communication channels, like email or text. This ensures compliance with regulations and maintains a good sender reputation.
Bulk Actions: Streamlining Your Workflow
Back in the Contacts tab, you can use the Bulk Actions feature to make managing large sets of contacts a breeze. You can apply filters to select specific groups of contacts and then perform actions like adding them to a workflow, sending them emails, adding tags, or exporting the list.
Manage Smart Lists: Organizational Power
Lastly, you can manage your Smart Lists. You can create your own Smart Lists tailored to your specific needs, and you even have the option to share them with your team to streamline collaboration.
Conclusion: Mastering LeadStack’s Contacts Feature
In this video, we’ve covered the basics of navigating Lead Stack’s Contacts feature. It’s a powerful tool that centralizes your CRM efforts, making it easier to manage, communicate with, and convert your leads. Remember, practice makes perfect, so don’t hesitate to explore and experiment with the features we’ve discussed.
If you haven’t already, head over to LeadStack.ai and start your free trial. Lead Stack can help you automate your prospecting, build a robust CRM, and supercharge your sales and marketing efforts. Your business’s growth potential is just a click away.
Thanks for watching, and I’m looking forward to the next video. Stay tuned and let’s take your business to new heights with LeadStack!