Welcome To The CloudPano.com Help Page


Help Page Introduction Video. Click Play.

Below is a list of common questions, answers and videos to get you started on CloudPano.com.

We will continually add to this page as CloudPano updates and addtional features are added to the platform.


Getting Started

Logging In

How do I log in?

To login to your account…

  1. Click app.cloudpano.com
  2. Select your login method (Facebook, Google, Email)

Dashboard

How do I access or manage my tours?

To find your CloudPano tours visit your dashboard.

  1. Click app.cloudpano.com/tours
  2. Select your login method (Facebook, Google, Email)

You will see all your tours located in your dashboard.

Are you missing tours? Log out of your account and log back in.

Dashboard Demo video below:

Uploading Images

How do I upload images to CloudPano.com?

To upload an image to CloudPano

  1. Click app.cloudpano.com
  2. Select your login method (Facebook, Google, Email)
  3. Name your tour and click ‘Next’
  4. Click, ‘Select 360 Images’
  5. Select your 360 images and click ‘open’

You can read more about uploading images on our blog here.

Uploading Images Best Practices

What is the best settings and process to upload images on CloudPano.com?

Here is a few important tips for image uploading:

  1. Upload 360 images ( .jpg, .png, or .tiff) 50MB per photo max, and upload 3-5 images per batch
  2. Files sizes around 1 – 2 MB perform very well without losing quality (I recommend testing different file sizes based on your preferences).
  3. The photos you upload in the tour viewer must be 360º images. This means the photo is 2:1 ratio and equirectangular. If you would like to add still images, you can do so into a info spot or a custom icon. Note: Overtime CloudPano’s functionality will continue to be updated. As we add features and options your image uploading options will grow.

Creating A Virtual Tour

How Do I Create A Virtual Tour on CloudPano.com?

To create a Virtual Tour on CloudPano

  1. Log in to your account at app.cloudpano.com
  2. Name your tour and click ‘Next’
  3. Upload 360º images ( .jpg, .png, or .tiff) 50MB per photo max, and upload 3-5 images per batch
  4. Click ‘Set Initial View’ to Select a view of a certain image
  5. Click ‘Link Hotspot’ to connect an image to another image
  6. Click ‘Add Infospot’ to add information or embed links
  7. Click ‘Preview’ to look up a tour before you publish
  8. Click ‘Edit tour’ to update features like ‘Tour Properties’, ‘Add Images’, and ‘Sort Images’
  9. Click ‘Brand kit’ to upload your logo and to set up Whitelabel URL
  10. Click ‘Floor Plan Beta’ to upload floor plan image
  11. Click ‘Lead Gen’ to turn on lead capture form
  12. Click ‘Settings’ to navigate more features
  13. Click ‘Publish’ button to complete a tour


Now, you can copy the tour link or embed link to share on any social media, blog, or website

For more info, watch the video below or visit our Blog: How To Create A Virtual Tour in 3 Minutes At Cloudpano

Changing The Title Of A Virtual Tour

How Do I Change The Title Of A Virtual Tour on CloudPano.com?

To change the title of a Virtual Tour on CloudPano

  1. Log in to your account at app.cloudpano.com
  2. Click ‘Go to Dashboard’
  3. Select a tour
  4. Click ‘Edit’
  5. Click the Title (located right before the ‘Publish’ button) and type in the new Title
  6. Click ‘Dashboard’ button again
  7. You can also change your tour title directly in the tour editor. Hover your mouse over the title and click the text. See image below.

Adding A Logo

How Do I Add A Logo Of A Virtual Tour on CloudPano.com?

To add a logo of a Virtual Tour on CloudPano

  1. Log in to your account at app.cloudpano.com
  2. Click ‘Go to Dashboard’
  3. Select a tour
  4. Click ‘Edit’
  5. Click ‘Brand Kit’ button
  6. Click ‘Upload Logo’ button
  7. Click ‘Browse’ button or drop image anywhere on the page
  8. Select your logo and then click ‘open’
  9. Click ‘Publish’ button

Note: To change Logo, click ‘Change Logo’ button, then select ‘Browse’ or ‘Delete’. Watch the video below for more info

Adding Contact Information

How Do I Add Contact Information Of A Virtual Tour on CloudPano.com?

To add a contact information of a Virtual Tour on CloudPano

  1. Log in to your account at app.cloudpano.com
  2. Click ‘Go to Dashboard’
  3. Select a tour
  4. Click ‘Edit’
  5. Click ‘Tour Properties’ dropdown button
  6. Enter Name, phone number, and email address

7 Click ‘Publish’ button

Adding A Hotspot

How Do I Add A Hotspot Of A Virtual Tour on CloudPano.com?

To add a Hotspot of a Virtual Tour on CloudPano

  1. Log in to your account at app.cloudpano.com
  2. Click ‘Go to Dashboard’
  3. Select a tour (or click create ‘New Tour’)
  4. Click ‘Edit’
  5. Select a scene or image
  6. Click ‘Set Initial View’ to select a certain view
  7. Click ‘Link Hotspot’ button to connect to another image
  8. Move the mouse pointer to locate your hotspot, and then click to place
  9. Click on any image/room to link the hotspot to a room
  10. Click the hotspot to edit or Hold to drag
  11. Click ‘Publish’ button

Note: You can add as many Hotspots as you like to connect back and forth on a certain image. Also you can use custom icons by uploading them to your Library.

Adding An Infospot

How Do I Add An Infospot Of A Virtual Tour on CloudPano.com?

To add an Infospot of a Virtual Tour on CloudPano

  1. Log in to your account at app.cloudpano.com
  2. Click ‘Go to Dashboard’
  3. Select a tour
  4. Click ‘Edit’
  5. Select a scene or image
  6. Click ‘Add Infospot’ button
  7. Move the mouse pointer to locate, and then click
  8. Edit Infospot popped up
  9. Click ‘Text’ tab to enter text
  10. Click ‘Extended Text’ to enter ‘Header’ and ‘Description’ text
  11. Click ‘HTML Popup’ tab to enter raw HTML
  12. Click ‘Image’ to upload an image
  13. Click ‘Hyperlink’ to add a URL link
  14. Click the Infospot to edit or Hold to drag
  15. Click ‘Publish’ button

Note: If you need help writing HTML or embedding a Youtube video, click the link provided in the ‘HTML Popup’ tab to learn more.

Swapping 360º Images

How do I swap a new image of a virtual tour on CloudPano and still keep my tour elements?

To change an image of a Virtual Tour on CloudPano

  1. Log in to your account at app.cloudpano.com
  2. Click ‘Go to Dashboard’
  3. Select a tour
  4. Click ‘Edit’
  5. Select a certain image on the ‘Edit Tour’ tab
  6. Click ‘swap out’ icon on the bottom right corner of an image beside ‘trash bin/delete’ icon
  7. Click ‘Select 360 Photo’ button to upload images
  8. Select .jpg, .png, .tiff 360 image and then click ‘open’
  9. Click ‘Publish’

Note: All scene data ( Infospots, Hotspots, Title, Links, etc) will be preserved.

Adding Image From Google Drive Into Infospot

How Do I Add Image From Google Drive Into A Infospot on CloudPano.com?

To add image from google drive into a Infospot on CloudPano

  1. Log in to your account at app.cloudpano.com
  2. Click ‘Go to Dashboard’
  3. Select a tour
  4. Click ‘Edit’
  5. Go to Google Drive folder
  6. Select and Click a certain image
  7. Click 3 small dots ‘more action’ button and select ‘Open In A New Window’
  8. In a new window, click 3 small dots again and then select ‘Share’
  9. Copy link
  10. click ‘Advanced’ and then click ‘Change’
  11. Select ‘On: Public On the Web’
  12. Click ‘Save’
  13. Paste link on a new window tab
  14. Click 3 small dots ‘more action’ again
  15. Click Embed item…
  16. Copy embed code
  17. Go back to Cloudpano Tour Editor
  18. Click Infospot
  19. Click ‘HTML Popup’ tab
  20. Paste embed code
  21. Click ‘Save Infospot’

22 Click ‘Publish’

Watch the video below.

Adding Image Hosted On Dropbox Into HTML Infospot

How Do I Add Image Hosted On Dropbox Into An HTML Infospot on CloudPano.com?

To add image hosted on dropbox into an HTML Infospot on CloudPano

  1. Log in to your account at app.cloudpano.com
  2. Click ‘Go to Dashboard’
  3. Select a tour
  4. Click ‘Edit’
  5. Log in to your Dropbox account
  6. Go to the file and select the image you want to add to the Infospot
  7. Click the ‘Share’ button and go to copy link
  8. Paste link In a new window
  9. Replace the last 4 character of the link to ‘?raw=1’ then click enter
  10. Copy the new link
  11. Go back to Cloudpano Tour Editor
  12. Click Infospot
  13. Click ‘HTML Popup’ tab
  14. Below, you can read “Need help writing HTML? Try This“, Click ‘Try This‘ link to open HTML Editor
  15. Click ‘Insert’ tab, select ‘image’, paste the new link in the ‘source’ box, and then click ‘OK’
  16. Hold and drag it down the the upper right corner of the image to make it smaller
  17. Copy and Paste the embed code to the HTML Infospot
  18. Click ‘Save Infospot’

19 Click ‘Publish’

Watch the video below

Adding Button To Website Into HTML Infospot

How Do I Add Button To Website Into HTML Infospot on CloudPano.com?

To add button to website into HTML Infospot on CloudPano

  1. Log in to your account at app.cloudpano.com
  2. Click ‘Go to Dashboard’
  3. Select a tour
  4. Click ‘Edit’
  5. Find a hosted image, and copy the image link address
  6. Open an HTML Editor
  7. Click ‘Insert’, select ‘image’, paste the link address in the ‘source’ box, then click ‘OK’
  8. Adjust the size of the image
  9. Highlight the image
  10. Click ‘Insert Link’
  11. Enter the desired link in the ‘source’ box, then click ‘OK’
  12. Copy the HTML code
  13. Go back to Cloudpano Tour Editor
  14. Click Infospot
  15. Click ‘HTML Popup’ tab
  16. Paste HTML code into the Raw HTML
  17. Click ‘Save Infospot’

18 Click ‘Publish’

Note: This button could be a link to anything like a web form, checkout form, web-page, landing page, etc.

Watch the video below for more information.

Note: You can now add hyperlinks into a an infospot much easier with our new info spot hyperlink feature.

White-labeling

How to use my own website domain?

How Do I Whitelabel VR Tour on CloudPano.com?

To whitelabel a VR tour on CloudPano

  1. Log in to your account at app.cloudpano.com
  2. Click ‘Go to Dashboard’
  3. Select a tour
  4. Click ‘Edit’
  5. Click ‘Brand Kit’ icon
  6. Enter the URL
  7. Click ‘Save’
  8. Sign in to your Domain Host
  9. Add a Host Record pointing to Cloudpano
  10. You saved the record and placed it into the whitelabel domain tool and clicked ‘save’
  11. You give Clayton and our team 3 – 7 days to add the SSL cert.

12 Once the SSL cert is added, save your new Domain in the Cloudpano tour editor

Read the FULL walkthrough here: Whitelabeling instructions and video

Adding Floor Plan

How Do I Add Floor Plan On A Virtual Tour on CloudPano.com?

To add floor plan on VR tour on CloudPano

  1. Log in to your account at app.cloudpano.com
  2. Click ‘Go to Dashboard’
  3. Select a tour
  4. Click ‘Edit’
  5. Click ‘Floor Plan’ icon
  6. Click ‘Add Floor Plan’ button
  7. Click ‘Browse’ to upload floor plan image
  8. Select image, then click ‘Open’
  9. Once uploaded, click the image
  10. Click anywhere on the floor plan image to link a scene
  11. Select a scene, then ‘Save’
  12. Close the Floor Plan image

13 Click ‘Publish’

Watch the video below for more info

Customizing Image For Sharing

How Do I Customize Image For Sharing to Facebook?

To customize image for sharing to Facebook

  1. Log in to your account at app.cloudpano.com
  2. Click ‘Go to Dashboard’
  3. Select a tour
  4. Click ‘Edit’
  5. Click ‘Brand Kit’ icon
  6. Select image or click button to upload image
  7. Go to Facebook to write a post, then paste the tour link
  8. Select image, then click ‘share now’

NOTE: Facebook tries to save your first uploaded preview. And even if you go back to save the preview image in CloudPano, it does not seem to “work.” This is a Facebook bug with images. They have a free tool available to fix this issue. Add your tour link into the ‘Sharing Debugger’ click here: https://developers.facebook.com/tools/debug/

Watch the video below for more info

Adding Ambient Sounds

How Do I Select Ambient Sounds on VR Tour on CloudPano.com?

To add ambient sounds on VR tour on CloudPano

  1. Log in to your account at app.cloudpano.com
  2. Click ‘Go to Dashboard’
  3. Select a tour
  4. Click ‘Edit’
  5. Click ‘Settings’ icon
  6. Select ambient sound in the dropdown button
  7. Click ‘Publish’

Note: You can toggle ambient sound on and off during the tour

Playing Sound When Clicking A Hotspot

How Do I Play Sound When Clicking A Hotspot on VR Tour on CloudPano.com?

To play sound when clicking a hotspot on VR tour on CloudPano

  1. Log in to your account at app.cloudpano.com
  2. Click ‘Go to Dashboard’
  3. Select a tour
  4. Click ‘Edit’
  5. Click ‘Settings’ icon
  6. Enable ‘Play Sound When Clicking Hotspot’ feature
  7. Click ‘Publish’

Note: You can toggle sound on and off during the tour

Creating A Private or Password Protected Virtual Tour Link

How Do I Create A Private Link on VR Tour on CloudPano.com?

To create a private link on VR tour on CloudPano

  1. Log in to your account at app.cloudpano.com
  2. Click ‘Go to Dashboard’
  3. Select a tour
  4. Click ‘Edit’
  5. Click ‘Settings’ icon
  6. Click dropdown button to select privacy level options

7 Click ‘Publish’

Creating A Tiny Planet

How Do I Create A Tiny Planet on VR Tour on CloudPano.com?

To create a tiny planet on VR tour on CloudPano

  1. Log in to your account at app.cloudpano.com
  2. Click ‘Go to Dashboard’
  3. Select a tour
  4. Click ‘Edit’
  5. Click ‘Settings’ icon
  6. Enable the ‘Display Tour As Tiny Planet’ feature

7 Click ‘Publish’

Using Lead Generation

How Do I Use Lead Generation on VR Tour on CloudPano.com?

To use lead generation on VR tour on CloudPano

  1. Log in to your account at app.cloudpano.com
  2. Click ‘Go to Dashboard’
  3. Select a tour
  4. Click ‘Edit’
  5. Click ‘Lead Gen’ icon
  6. Enable the ‘Turn On Lead Capture Form’ feature
  7. Enter Email Address – this is where should you send the leads to
  8. Enter Message – this is what message should you display to viewers
  9. Click ‘Save’
  10. Click ‘Publish’

Embedding Content

How Do I Embed Content on A Virtual Tour on CloudPano.com?

To embed content on VR tour on CloudPano

  1. Log in to your account at app.cloudpano.com
  2. Click ‘Go to Dashboard’
  3. Select a tour
  4. Click ‘Edit’
  5. Click ‘Add Infospot’ icon
  6. Click a spot anywhere on the image to position the ‘Infospot’
  7. Select Infospot Style
  8. Go to HTML Popup tab
  9. Copy embed code from other website and paste it to the raw HTML box
  10. Click ‘Save Infospot’
  11. Click ‘Publish’

Downloading A Virtual Tour and Hosting On Another Server

How Do I Download A Virtual Tour and Host It On Another Server?

To download a VR tour on CloudPano

  1. Log in to your account at app.cloudpano.com
  2. Click ‘Go to Dashboard’
  3. Select a tour
  4. Click ‘Edit’
  5. Click ‘arrow down button located right next to ‘Publish’ icon
  6. Select ‘Download and host on your own server’ to download the zip file
  7. Log in to your hosting provider
  8. Find file manager and open directory
  9. Look for ‘Public_HTML’
  10. Find Domain name folder
  11. Make new folder
  12. Upload and extract
  13. Right click the zip file to extract and save it to same location
  14. Open your domain address on a browser and add the folder name

Photograph And Create Virtual Tour On Location

How Do I Photograph And Create VR Tour on Location?

To photograph and create VR tour on location

  1. Walk around the whole entire home
  2. Turn all the lights on
  3. Make sure all the blinds are open
  4. Maximize the lights in the home
  5. Take your 360 camera and place it onto a stand, make sure it was firmly screwed in, and the stand should be tight and not loose
  6. Make sure the camera is on the right setting, should have optimal 360 tour
  7. Set the timer of the camera to delay the shot
  8. Place the camera at the center of the room to take a picture

9 Login to your computer and put them all together and upload to create a virtual tour

How To Create A 360º Virtual Tour With The Insta360 One X

How To Create A 360 Or 3D Virtual Tour With The Insta360 One X On Cloudpano.com? (How To Export .insp files to .jpg)

To create 360 or 3D virtual tour with the Insta360 One X camera:

  1. You need to have a MicroSD card that has Extreme Pro on it to properly photograph 360 photos
  2. Download and install the Insta360 Editing Studio 2019 from the App Store or Play store [Link: https://www.insta360.com/download%5D
  3. Open the Insta360 Editing Studio 2019 App
  4. Insert the MicroSD card
  5. Open the folder containing the 360 photos
  6. Double click the selected photos. Do it by batch 3-5 photos
  7. Convert photos from .insp to .jpg
  8. Check mark the ‘ Automatic Horizontal Correction’ box
  9. Export photo in .jpg format to save in your computer
  10. Open app.cloudpano.com
  11. Log in to your account
  12. Create a Tour
  13. Name a tour
  14. Upload 360 photos
  15. Organize Photos

16 Publish tour

Watch the video below for a screen share example.

Using Demo Virtual Tours On CloudPano (Even With No Camera)

How Do I Clone a Copy Of a Demo Virtual Tour On My CloudPano Account?
  1. Open app.cloudpano.com
  2. Log in to your account
  3. Upgrade to Pro Plus
  4. Click ‘Play with Demo Tours’ button
  5. Select a Tour that fits to your client
  6. Click ‘Clone and Edit’ button then click ‘Yes’
  7. Edit the Title
  8. Edit / Add Tour Properties
  9. Change/Upload logo
  10. Add/Upload floor plan if needed
  11. Add Infospot if needed

12 Publish tour

More Support Available – Contact The CloudPano Support Team

Need More Help?

Visit our contact page and call our team directly: Contact us